MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared online on MyChart?
If some of my health record on MyChart is wrong, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
MyChart For My Family
Can I view other pateint's health record in MyChart?
Can I ask questions about a family member from my own MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new code if lost it, let it expire or did not get it?
Where can I change my personal information (such as home address, e-mail or password)?
Technical Questions
How is MyChart safe?
What is your Privacy Policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My code does not work, what should I do?
Is my code my user ID?

What is MyChart?

MyChart offers you personalized and safe online access to parts of your health records. It lets you safely use the Internet to get facts about your health. With MyChart, you can:

  • Ask for health appointments.
  • View your health summary.
  • View test results.
  • Ask for prescription renewals.
  • Communicate safely online with your health care team.
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Is there a fee to use MyChart?

No, MyChart is free.

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How do I sign up?

You can sign up during your visit or get a MyChart code after your visit. This code will let you to login and make your own user ID and password. If you were not given a code, you can:

  • Call our MyChart Patient Support Line at 612-873-5600
  • Ask to sign up during your next visit.
  • Request Access.
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Who do I contact if I have further questions?

You can:

  • E-mail us at MyChartSupport@hcmed.org
  • Call our MyChart Patient Support Line at 612-873-5600
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When can I see my test results in MyChart?

Your results are released to your MyChart account after your provider has reviewed them. This takes about 1-7 days.

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Why are certain test results not shared online on MyChart?

Your provider decides which results you can see in MyChart. Also, tests that are very personal may not be released in MyChart.

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If some of my health record on MyChart is wrong, what should I do?

Your MyChart record comes from your electronic health record at your provider's office. Ask your provider to fix anything wrong at your next visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will get an answer within 1-2 work days. Please know that MyChart should not be used for urgent problems. Please call your doctor’s office if the problem needs quick attention. Dial 911 if it is an emergency.

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Can I view other patient's health record in MyChart?

Yes you can. This is called Proxy access. It lets a parent, guardian or legal representative to log into their MyChart account and connect to information about their proxy member. Please talk with your doctor during your next visit for more information.
Click here to print form - English adult version.
Click here to print form - Spanish adult version.
Click here to print form - English child version.
Click here to print form - Spanish child version.

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Can I ask questions about a family member from my own MyChart account?

No, MyChart offers direct access to your health record. Communicating about someone's record would be placed in your health record. Information about someone else in your health record is not safe. Your account is about your health only.

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Can my spouse and I share one MyChart account?

No. Each adult must send a request and sign-up to make their own MyChart account.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password.

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Can you send me a new code if I lost it, let it expire or did not get it?

Email us at MyChartSupport@hcmed.org. After we check your information, a new code will be sent by U.S. Postal Mail. It is not safe to email a new code.

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Where can I change my personal information (such as home address, e-mail or password)?

Log into MyChart From the left menu, go to the "Preferences". Select what you want to change.

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How is MyChart safe?

We take great care to have your health record kept private and safe. Viewing of records is controlled through codes, ID's, and passwords. Each person keeps their own password. The account cannot be used without that password. Also, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike e-mail, all MyChart messaging is done while you are logged in.

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What is your Privacy Policy?

MyChart fully meets federal and state laws with your privacy. Your name and e-mail will be treated with the same safety as your health records. It will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your records. You will be logged out if your keyboard is not used for 15 minutes or more. Always log out of MyChart when you leave your computer.

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What do I need to use MyChart?

You can use a computer or a smartphone.

For a computer, you need:

  • Internet connection
  • Up-to-date browser (such as Explorer, Firefox or Google Chrome)

For a smartphone, you can download the free MyChart app:

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My code does not work, what should I do?

For your safety, your code stops working after you have used it or after 30 days. If you still have problems, you can:

  • E-mail us at MyChartSupport@hcmed.org
  • Call our MyChart Patient Support Line at 612-873-5600
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Is my code my user ID?

No. Your code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. When you log in the first time, you will make your own user ID and password.

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